London Borough of Tower Hamlets is a sprawling, urban landscape which lies on the east side of London. Their rich culture paired with the Brooklyn-like “feel” contributed to their selection as the chosen site for the 2012 Olympics. In 2004 RAMS-Europe was chosen to manage waste collection by the Borough’s contractor Veolia Environmental. Prior to their implementing their solutions, the Borough’s data was scattered on disparate applications like Excel and Word. The challenges they faced with cost control, operational efficiencies were seemingly overwhelming.
With the overwhelmingly successful implementation of Visual RAMS-Pro, the borough now has a single source for information and an operational application that allows the residents in Tower Hamlets to be serviced and billed in a timely and accurate fashion. It has become the most vital tool for their managers, particularly as they are constantly faced with budget cuts and the drive to find efficiencies.
“With the advent of the Olympics, RAMS-Europe and Veolia were the natural choice…”
Some of the changes that were to be required of Alpine’s European Distributor were:
- Routing of Collections of municipal and commercial services had to be changed to accommodate temporary traffic patterns.
- Containers were not allowed on the street. This forced a borough-wide change to a disposable sack scheme where sacks needed to be purchased on the internet.
- RAMS Europe provided Payment Page, an electronic payment solution, with an interface that propagated service requests and other action items directly into RAMS without user input.
Scott Parris of Veolia says of the RAMS team and implementation effort, “It was a very rapid and straight forward process. They have been responsive in meeting all the specific requirements of the contract.” The short-term, yet substantial changes were more than successful and allowed waste collections around the Olympic area to be seamless, clean and efficient. RAMS-Europe and Veolia receive a Gold Medal for their outstanding performance!