6 things you need to know
1. Keeping your personal information, well, personal
If you provide your personal information to receive any documentation from Alpine, in print or electronic form, we collect and store that information. However, it is just that…personal and private. Such personal information enables us to fulfill your information request. This information may also be used to send you additional information about Alpine products and programs.
2. We don’t allow list rentals or purchases
It is Alpine’s policy not to provide third party access to your data unless you provide written consent or as required by legal process. If a requesting entity initiates legal process seeking to require the production of your data, Alpine will attempt to notify you as soon as possible to provide an opportunity to present an opposition to production in the legal proceeding. Alpine does not sell any personal information or data that we have collected or stored.
3. When Alpine sends emails to you
Just as we expect others to respect the inbox of Alpine, we will do our best to respect yours. The only emails you’ll receive from us will be emails related to your account or your use of Alpine. We might alert you to new upgrades or enhancements or keep you abreast of Alpine news. Some of those emails may be directed to everyone, and some of them may be written just for you. If you wish to modify the frequency by which we email you, please contact us at firstname.lastname@example.org and we will work with you. Also, if you do not wish to receive emails from Alpine, we will give you the opportunity to opt out on each email we send.
4. Use of Google Analytics
5. RouteLynx and the management of pictures and images
RouteLynx is Alpine’s proprietary Andriod application that allows Visual On-Route users to capture images with their phone and send those images to the office server, ultimately to be viewed within the Visual RAMS-Pro software. We hope this description of how RouteLynx works will alleviate any concerns you may have about the privacy of the application. Before any images can be taken with the phone camera, the camera is pared to the in-cab computer via a scanned barcode. The images to be captured (damaged bins, signatures, etc…) are taken by VOR users directed at a specific bin or to capture a signature. Those images are temporarily stored on the device until they can be transferred to a server. Also, each image is “geo tagged” for use in the office to associate the image to a specific work-order and/or customer account. RouteLynx periodically syncs the data on the device to the office server even if it must “wake” the device to do so.
RouteLynx does not access the image directory on the phone (in essence, it does not look at any of the personal images or pictures stored on the phone). And Finally, RouteLynx does not track GPS data throughout the day, only when an image is being captured.
6. To sum things up…