Is Nice Enough? How to Judge Computer Support
I spent an hour yesterday on the phone with our credit card provider. It was exhausting, time-consuming, and, sadly enough, completely unproductive. I had a typical busy Monday; full of optimistic plans to knock out my task list before I could retreat to my wife, dogs and Star Trek immersion therapy. In my estimation, the call to the credit card company (whose name will remain anonymous), should only have taken a few minutes. Was I…