With the overwhelmingly successful implementation of Visual RAMS-Pro, the borough now has a single source for information and an operational application that allows the residents in Tower Hamlets to be serviced and billed in a timely and accurate fashion. It has become the most vital tool for their managers, particularly as they are constantly faced with budget cuts and the drive to find efficiencies.

“With the advent of the Olympics, RAMS-Europe and Veolia were the natural choice…”

Some of the changes that were to be required of Alpine’s European Distributor were:

1. Routing of Collections of municipal and commercial services had to be changed to accommodate temporary traffic patterns.
2. Containers were not allowed on the street. This forced a borough-wide change to a disposable sack scheme where sacks needed to be purchased on the internet.
3. RAMS Europe provided Payment Page, an electronic payment solution, with an interface that propagated service requests and other action items directly into RAMS without user input.

Scott Parris of Veolia says of the RAMS team and implementation effort, “It was a very rapid and straight forward process. They have been responsive in meeting all the specific requirements of the contract.” The short-term, yet substantial changes were more than successful and allowed waste collections around the Olympic area to be seamless, clean and efficient. RAMS-Europe and Veolia receive a Gold Medal for their outstanding performance!

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The challenges facing Alpine stemmed from two sources. First, the “village” culture of Guam presented a challenge. Alpine was charged to implement solutions whereby Guam could track and charge customers for their use of trash containers. Not only was it difficult to track housing without formal streets, villages would tend to move and/or share the containers. Guam initially sought to implement its own substandard tracking solution without success. Second, the technological infrastructure of Guam made it difficult for Alpine to implement a comprehensive solution. Limited internet access and limited financial resources to build out a server environment conducive to the successful use of RAMS-Pro software became the next hurdle.

“…not only was it difficult to track housing without formal streets, villages would tend to move and/or share containers.”

Alpine sent two teams out to Guam to expedite the implementation of solutions. The On-Route experts developed a PDA interface with remote and RFID capabilities. Once the containers were “tagged”, the drivers could then determine real-time which container went with which customer. The RAMS-Pro team then provided Guam with a hosted office solution (AlpineLive) so they would not have to build out and support a sophisticated server infrastructure.

Guam can now provide waste management services to its customers, improve the efficiency of the drivers, and charge its customers to offset the escalating landfill fees. Success in the Pacific!

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