What is the last thing a Marketing Director of a software company wants to hear? “That is amazing, I did not know your software did that! If only I would have known…”
Upon hearing those piercing words, I conjure up one of many excuses like…
- Well…Visual RAMS-Pro has been around for 36 years and is rather comprehensive…no one can know ALL it can do. Or…
- They must have slept through all the demos and training sessions we have done throughout the years. Or…
- My training and marketing budget is too small and I could not afford to get ALL the info out to everyone.
Yet, notwithstanding all these excuses, embarrassment and shame creep in and leave me stupefied.
So in a spirit of “owning” it I have decided to write a few blogs on The Top 5 Things About Visual RAMS-Pro that you may not know with the hope being I never hear those words again.
Work Orders is the first to make the list of features you may not be familiar with. Work Orders in Visual RAMS-Pro are a powerful tool. Not only do they eliminate multiple entries, but they are at the center of an efficient Work Flow system.
1) Work Orders…one of the best kept secrets of Visual RAMS-Pro.
Business Problem: CSR from XYZ Hauling receives a call from one of their customers wanting a container repaired/exchanged, an extra pick up, or to schedule a drop box for some construction debris.
Typically, the CSR would generate a hand-written Work Order, pass it on to the dispatch to schedule the order who would then, in turn, hand the slip of paper to the billing department to invoice the customer. The process is typically a very manual process. Or, the CSR might rely on email to communicate the work order with the hope that everyone responds in a timely fashion.
RAMS solution: While in the customer screen, the CSR clicks on the Work Order button, selects “New” and a Work Order is created (based on a template you create). All the CSR has to do is select the type of Work Order and input some basic data and the Work Order is generated and sent to each appropriate department in the preconfigured sequence. Single entry, efficient work flow, minimized opportunity for human error. Problem solved!
Extra tip: When the CSR creates an On-Call Contract in RAMS, they can automatically create a Work Order that can be dispatched and updated easily in the Service Diagram by nearly dragging-and-dropping the contract into the Work Order section of the Service Diagram. No need to make repetitious and redundant entry anymore.