It has been Alpine’s commitment for over 40 years to bring you software that is both usable and helps your business. When we introduce new features, they are a direct result of feedback from our customers. Alpine’s Visual RAMS-Pro 10 and Visual On-Route’s Android version have given us the ability to introduce some features that were impossible in previous versions. While there are hundreds of enhancements in these newer versions, here is a sampling of just four of them.
Action driven automatic email/text notifications. Managers want to know when certain things happen. This new feature is a mechanism to make that happen. They may want to know when a driver has been idle for an extended period of time. Or, to know when a Work Order has been completed. Or, when a driver is a within a specified distance from the Work Order Service location. Or, when a not-out is recorded. Or, when there is a contaminant in a bin. There are literally hundreds of actions or events that can launch an email or text to a manager, CSR, or even a customer.
Automatic status change when a customer pays their bill. Typically, when a customer does not pay, their status gets moved to “Suspended”. When the time comes when they finally pay for their service, CSR’s have to go into the account and manually change them from “Suspended (SUS)” to “Active (ACT)”. When you have a handful, it is not a problem; however, when there are dozens (or even hundreds) of these manual changes it can take hours of time to do this. This new feature automates the process. When a customer does not pay their bill, VRPE10 moves their account to a “Suspended” status and when they pay it automatically moves them back to “Active”.
Credit Card/ACH payment from within VRPE 10. Though Alpine integrates with many payment portals, CSR’s still have to go to an outside web “portal” to make a Credit Card or ACH payment for a particular invoice or statement. Now, with VRPE 10 and the MyOnlineBill integration that is no longer necessary. Directly from the customer form in RAMS, you simply select the “MOB” button and it will launch a user-friendly form that allows you to select the invoice, select the stored payment method and make the payment. Also, the payment is updated real-time to the MOB portal so the customer will see their account updated online immediately.
Visual On-Route has been the in-cab computing leader for over 10 years. Now, with the Android version of VOR our customers have new features that will make their business run so much smoother. One such feature, the cart delivery mode, allows a driver to place all the containers to be delivered that day on the truck. Then, when they drop each cart off, VOR allows you to place the cart number into your inventory while also geo-coding that bin to the specified customer. Customers no longer have to manually place all the bins into inventory, deliver the bins, and wait until the driver services them to geo-code the service stop. To make it even easier, VOR uses Optical Character Recognition (OCT) technology so all the driver has to do is take a picture of the bin number and it registers it within VOR…no more fat fingering or human error.
Call us at 1 (888) 852-7267 or contact Steve Fleming at firstname.lastname@example.org to see these features first-hand and how they can change your business.